Returns & Exchange Policy

To complete your return or exchange, we require a receipt or proof of purchase.

Please contact our support team at support@newsboyhats.com to initiate a return or exchange request.

Our return/exchange policy is limited to 30 days after receiving the item.

To be eligible for a return or exchange, your item must be:

• Unused
• In the same condition that you received it
• In the original packaging

Return Shipping Costs

To ensure transparency, return shipping costs are handled as follows:

• Defective, Damaged, or Incorrect Items: if you receive a damaged, defective, or wrong product, News BOY Hats will cover the return shipping cost. We will email you a prepaid return label, which you must download and print to attach to your return package. Once the item is received and inspected, a replacement or full refund will be offered at no extra cost.
• Customer Remorse (Change of Mind): If you ordered the wrong item or simply changed your mind, the customer is responsible for return shipping costs. Shipping costs are non-refundable.

Damaged or Defective Items

If you received a damaged or defective item, please notify us within 48 hours of delivery with clear photos of the product and packaging.

We will work quickly to resolve the issue by offering a replacement, exchange, or refund where applicable.

Late or Missing Refunds

If you haven’t received your refund yet:

• First check your bank account again
• Then contact your credit card company
• Next contact your bank

There is often some processing time before a refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at:

support@newsboyhats.com

Sale Items

Sale items or discounted items may not always be eligible for full refunds unless the item is defective or incorrect.

However, we always aim to provide a fair and reasonable solution for our customers.

Shipment Issues

We are not responsible for delays caused by shipping carriers, customs, weather conditions, or incorrect shipping information provided by the customer.

Customers are also responsible for any customs duties, import taxes, or additional shipping charges that may apply in their country or region.

If a package is returned as undeliverable or unclaimed, additional shipping charges may apply for reshipment.

Gifts

If you received a News BOY Hats product as a gift and would like to exchange or return it, please contact our support team for assistance.

Shipping Returns

To return your product, please contact us at: support@newsboyhats.com

Customers are responsible for paying their own return shipping costs unless otherwise stated.

Shipping costs are non-refundable.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

For items over $50 USD, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

STORE INFORMATION

Business Name: News BOY Hats

Business Type: Online Retail Store (Caps & Fashion Accessories)

Business Days: Monday to Friday

Support Hours: 9:00 AM – 5:00 PM (EST)

Chat Support: Available 24/7

Customer Support Phone: +1 (610) 707-5224

Customer Support Email: support@newsboyhats.com

Business Address:

620 South St 1st Floor
Philadelphia, PA 19147
United States

Response Time:

We aim to respond to all customer inquiries within 24 hours (business days).