Frequently Asked Questions (FAQ)

Welcome to the News BOY Hats Frequently Asked Questions (FAQ) Page.
We are here to provide clear information and ensure a smooth shopping experience for our customers within the United States.

If you need additional assistance, please feel free to contact us through our Contact page or email support.

1: What products do you sell?

Answer:

At News BOY Hats, we offer stylish and high-quality caps and fashion accessories inspired by timeless and modern vintage fashion. Our collections include newsboy caps, flat caps, and everyday fashionable headwear.

2: How long will my order take to arrive?

We work hard to process and deliver your order as quickly as possible.

Delivery Timeline:

Order Cut-Off Time: 5:00 PM (EST)
Processing Time: 1 to 2 business days (Monday–Friday)
Shipping Time: 4 to 6 business days (Monday–Friday)

Total Estimated Delivery:

5 to 8 business days

3: Do I have to pay for shipping?

No. We offer FREE Shipping on eligible orders within the United States. There are no hidden fees during checkout.

4: Where is News BOY Hats located and where do you ship?

News BOY Hats is located at:

620 South St 1st Floor
Philadelphia, PA 19147
United States

Currently, we mainly ship within the United States.

5: Can I modify or cancel my order after placing it?

Yes. You may request order cancellation within 24 hours after placing your order.

Please contact us immediately at: support@newsboyhats.com

6: What is your return policy?

We offer a 30-day return window from the date of delivery.

To be eligible for a return, items must be unused, in original condition, and in original packaging.

Return shipping costs may be the responsibility of the customer unless the item arrived damaged or incorrect.

7: Is there a restocking fee for returns?

No. News BOY Hats currently offers a 0% Restocking Fee on eligible returns.

8: When will I receive my refund?

Once your return is received and inspected, your refund will be processed.

Refunds typically appear within 5–7 business days depending on your payment provider or bank.

9: Do you provide tracking for orders?

Yes. Once your order has been dispatched, you will receive a tracking number by email so you can monitor your shipment.

10: What payment methods do you accept?

We accept secure payment methods available during checkout, including major debit and credit card options.

Cash on Delivery (COD) may also be available on eligible orders.

11: How can I contact customer support?

Our support team is always happy to help.

STORE INFORMATION

Business Name: News BOY Hats

Business Type: Online Retail Store (Caps & Fashion Accessories)

Business Days: Monday to Friday

Support Hours: 9:00 AM – 5:00 PM (EST)

Chat Support: Available 24/7

Customer Support Phone: +1 (610) 707-5224

Customer Support Email: support@newsboyhats.com

Business Address:

620 South St 1st Floor
Philadelphia, PA 19147
United States

Response Time:

We aim to respond to all customer inquiries within 24 hours (business days).

Email: support@newsboyhats.com

Phone: +1 (610) 707-5224

We aim to respond to all customer inquiries within 24 business hours.

Question #12: Is my payment secure?

Yes. All transactions on our website are protected using SSL encryption and secure payment processing systems to help keep your information safe and secure.